Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our IT support platform. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Name, email address, and contact information provided when submitting a support ticket.
• Device and system information gathered during remote support sessions.
• Usage data and interaction logs within the platform.
• Communication records between clients and support agents.

3. How We Use Your Information

The information collected is used exclusively to:

• Provide and manage technical support services.
• Communicate with you regarding open or resolved tickets.
• Improve our services and internal processes.
• Comply with legal and regulatory obligations.

4. Remote Access Sessions

When you grant access to your device via remote support tools (such as AnyDesk, RemotePC, or Chrome Remote Desktop), our technicians will only access areas of your device necessary to resolve the reported issue. Sessions may be logged for quality assurance purposes. You may terminate any session at any time.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Information may only be shared with trusted service providers who assist in delivering our support services, under strict confidentiality agreements.

6. Data Retention

Personal data is retained for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting our support team.

7. Security

We implement industry-standard security measures to protect your information against unauthorized access, disclosure, or loss. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent at any time where processing is based on consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact our support team through the platform.